Keep your kitchen & floor staff. Catch turnover early.
HeyPulse checks in with servers, line cooks, and hosts over SMS. Spot scheduling friction, bad shifts, and manager issues in 3 seconds. No app downloads.
😊 Prep was fully ready for dinner rush, dish pit stayed caught up.
🙂 Mostly fine, but table 4 wait time was high due to understaffed kitchen.
Traditional feedback doesn't work in kitchens
Servers, bartenders, hosts, and kitchen teams are busy running shifts. They don't check emails, and paper suggestion boxes are outdated. HeyPulse lets your team check in over text message in under 3 seconds.
| Feature | Email Links | Physical Suggestion Boxes | HeyPulse Text Checks |
|---|---|---|---|
| Average response rate | 10% – 15% | < 5% | 85%+ |
| Friction level | High (Logins, corporate portals) | High (Must find box/pen) | None (3-second text tap) |
| Manager alerts | Delayed (Weeks later) | Manual (Monthly checks) | Instant (Real-time SMS manager alerts) |
| Device compatibility | Requires Smart Device/Email App | Physical | Any Mobile Phone (SMS; RCS next) |
| Setup complexity | High (Systems training required) | Low (Just a box) | Ultra-low (5 min roster sync) |
Simple, Automated, and Compliant
We sync your roster, handle outbound message compliance, transmit text surveys, and alert store managers.
Roster Import
Upload a CSV from 7shifts, Toast, Gusto, ADP, or your scheduling system. HeyPulse maps worker profiles, locations, and mobile numbers.
Post-Shift Text Checks
Surveys trigger automatically after dinner or lunch rushes. Customize templates for specific locations, manager reviews, and safety audits.
Instant Manager Alerts
When a server logs a critical shift score, the store general manager is alerted instantly via text to resolve scheduling or back-of-house bottlenecks.
Imports rosters from leading restaurant and scheduling tools
Don't see your scheduling or POS system? CSV importing takes less than 60 seconds.
What is employee turnover costing your business?
Replacing an hourly employee costs roughly 16% of their annual salary (about $5,491 at $16.5/hr) due to recruiting expenses, training lag, and temporary understaffing. Adjust the parameters below, or review the calculator methodology.
Roughly 56 workers quit and need to be replaced each year in your workspace.
Based on a modeled 32% reduction in preventable turnover from catching and resolving workplace issues earlier.
Simple, transparent, per-head pricing
No long-term commitments, setup charges, or licensing fees. Pay only for active staff you actually check in on.
10 staff = $25/mo · 50 staff = $125/mo · 200 staff = $500/mo
- Unlimited post-shift text surveys
- Automated dispatch triggers (lunch & dinner)
- Real-time general manager alerts (SMS & email)
- Location-based segmentation filters
- Dedicated check-in phone number
- A2P 10DLC registration assistance
- Priority phone & email support (4hr SLA)
No credit card required to start · Setup in 5 minutes
Multi-unit operations (500+ staff)? for enterprise discount schedules and multi-location dashboard management.
Frequently Asked Questions
Everything you need to know about setting up text checks for restaurant teams.
Is employee feedback anonymous?↓
It can be configured either way. For high-trust surveys, you can configure anonymous mode where scores are aggregated. For restaurant shift operations, many owners prefer attributed mode so managers can follow up with specific servers or kitchen staff who logged bad shifts to fix scheduling or kitchen issues.
How does roster import from scheduling systems work?↓
Export your team roster from systems like 7shifts, HotSchedules, or Toast, then upload the CSV to HeyPulse. The importer maps employee names, phone numbers, roles, locations, and extra fields so you can segment check-ins by team or store.
Will texting my employees violate labor regulations?↓
HeyPulse by Berry Street Research Group LLC is designed for operational workplace check-ins. Employers must certify prior employee consent before saving mobile numbers, employees can reply STOP to opt out or HELP for support, and prompts are limited to workplace support and operations.
What is the typical setup time for a restaurant?↓
You can be up and running in under 5 minutes. Connect your POS or scheduling system, select your check-in questions, and the system handles the rest. No training or app downloads are required for servers and cooks.
Start catching restaurant turnover before it hits your bottom line.
Join hospitality groups and restaurant owners who use HeyPulse to boost employee retention and save on replacement hiring.