SMS employee surveys

SMS employee surveys built for workers who do not sit at desks

HeyPulse replaces low-response email surveys with quick text-message pulse checks. Employees answer from their native messaging app while managers see trends, alerts, and follow-up priorities.

No employee appSTOP/HELP supportRoster CSV importManager alerts
Worker text
Quick check-in: did you feel supported by your shift lead today?
Absolutely
Mostly
Not really
Not at all
Low support score from Shift B routed to the site manager.

Manager dashboard

SMS pulse health

Live

Current signal

86% response rate

2 low-support alerts
Response trend up 9%
5 comments tagged scheduling

85%+

Target response rate

Text-first outreach for mobile workers

3 sec

Typical answer flow

Tap a response, no login required

1-3x

Weekly cadence

Configurable outreach caps

Product workflow

A complete SMS survey workflow

Import a roster, choose a cadence, send concise prompts, and route low-score replies to the right manager before a small issue becomes a resignation.

Why SMS works for hourly teams

Frontline teams may not check corporate email, download HR apps, or remember portal passwords. SMS meets people where the workday already reaches them.

  • Native phone experience
  • Fast sentiment capture
  • Accessible across shifts and locations

What managers can act on

HeyPulse turns short replies into a practical operating rhythm: trends, tags, alerts, and follow-up queues by location, department, role, or custom roster field.

  • Low-score escalation
  • Comment themes
  • Location and role filters
Product screenshot

A populated dashboard for frontline managers

HeyPulse turns text responses, roster metadata, and low-score alerts into one operating view for managers. The sample dashboard below uses demo data for restaurants, retail, and warehouse teams.

Populated HeyPulse manager dashboard showing frontline response rate, sentiment, alerts, trend chart, live activity, themes, and roster import data
Outcomes

What teams use HeyPulse to improve

More representative feedback

Reach workers who rarely respond to email surveys or long annual engagement forms.

Faster intervention

Alert managers while the shift context is still fresh enough to resolve.

Cleaner compliance

Support opt-out keywords, consent language, and controlled message frequency.

SMS surveys vs legacy survey channels

FeatureLegacy approachHeyPulse
Worker frictionLogins, email inboxes, or shared kiosksOne text message with quick-tap answers
Manager visibilityDelayed quarterly reportsReal-time alerts and trend dashboards
Roster targetingManual list managementCSV import with role, location, and metadata filters
FAQ

Common questions

Can employees opt out of SMS employee surveys?

Yes. HeyPulse supports standard STOP and HELP keyword handling, and employers can configure outreach frequency so workers are not over-messaged.

Do employees need to install an app?

No. Employees answer from their normal messaging app, which keeps the survey experience fast for teams without desk access.

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