SMS Compliance & Opt-In Verification
This page provides public verification of the opt-in mechanisms, dashboard interfaces, and message flows used by HeyPulse. It is designed to assist carrier auditors and Twilio registration team reviewers verifying our A2P 10DLC and Toll-Free Campaigns.
📌 Operational Model: B2B Frontline Team Sentiment surveys
HeyPulse is a B2B SaaS platform used by employers to run automated operational surveys for internal, shift-working employees. Roster records (phone numbers and names) are managed solely by verified employers. Outbound messaging contains no marketing, ads, or third-party links, and is limited strictly to workplace shift-support check-ins.
1The Employer Consent Interface
Before uploading an employee roster, employers must explicitly verify they have obtained employee opt-in consent to receive shift check-in text messages from HeyPulse.
Import Frontline Team Roster
2Carrier SMS Exchange Flow
The visual exchange below shows the onboarding, opt-out sequence, and help command behaviors.
Keyword Logic Protocols (Standard Compliance)
HeyPulse implements standard mobile keywords to handle customer opt-outs, requests for help, and re-opt-ins directly at the carrier API level.
| Keyword | Intended Action | Expected Automated Response |
|---|---|---|
| STOP | Opt-out / Unsubscribe | "HeyPulse: You have successfully been unsubscribed. You will not receive any more messages. Reply HELP for help." |
| HELP | Get Assistance Details | "HeyPulse: For support, email support@tryheypulse.com. Message and data rates may apply. Messaging frequency varies. Reply STOP to end." |
| START / UNSTOP | Opt-in / Resubscribe | "HeyPulse: You have successfully resubscribed to employee sentiment check-ins. Message and data rates may apply. Reply STOP to end." |
Verified Business Registration Profile
The business identity below is registered with Dun & Bradstreet and matches the brand submissions submitted to the Campaign Registry (TCR).