Privacy Policy
Last Updated: May 28, 2026
At HeyPulse, Inc. ("HeyPulse," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and share information when you use our website, mobile messaging services, and analytics dashboard (collectively, the "Services").
1. Information We Collect
We collect information to provide better services to our users. The categories of information we collect include:
- Account Information: When employers register for HeyPulse, we collect company name, contact email, billing details, and employee roster data (names and phone numbers).
- Feedback and Response Data: We collect responses to text-based surveys sent to employees (such as check-in answers, scores, and anonymous text comments).
- Usage and Device Info: We automatically collect details about how you interact with our website, including IP address, browser type, referral URLs, and pages visited.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, maintain, and improve our team feedback and analytics Services.
- To send automated SMS/RCS shift check-ins and surveys to frontline workers.
- To compile aggregate, anonymous sentiment analysis for employer dashboards.
- To process transactions, manage account subscriptions, and send administrative updates.
- To respond to customer support inquiries and enforce our terms of service.
3. Text Messaging (SMS/RCS) Disclosures & Compliance
HeyPulse operates automated messaging check-ins for frontline employees on behalf of their employers. Please review our specific SMS policies below:
- Opt-In Consent: Mobile phone numbers are collected when an employer adds an employee roster. By participating, employees consent to receive recurring automated surveys. Consent is specific to the check-in service and is never gathered through deceptive or misleading practices.
- Opt-Out (STOP): You can cancel the SMS service at any time. Simply text STOPto any message you receive from us. Once you send "STOP", we will send you an SMS confirmation that you have been unsubscribed. After this, you will no longer receive check-in messages from us.
- Help (HELP): For assistance or questions, text HELP to any message, or contact our support team at support@tryheypulse.com.
- Rates & Frequency:Message and data rates may apply for any messages sent to you from us or from you to us. Message frequency varies depending on your employer's configured settings (typically 1 to 3 check-ins per week).
- Carrier Liability:Mobile carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages.
4. Information Sharing and Non-Disclosure
We do not sell, rent, or trade your personal information. We only share information with trusted service providers who help us run our service (such as database hosting and SMS gateways), and only under strict confidentiality agreements.
🔒 Carrier-Compliant Privacy Guarantee:
No mobile phone numbers or opt-in consent data collected through our SMS service will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared under any circumstances.
5. Data Security
We implement industry-standard administrative, technical, and physical security procedures to protect your personal data from unauthorized access, loss, or disclosure. Roster data is encrypted at rest using Firestore AES-256 standards, and all client-to-server traffic is forced over HTTPS protocols.
6. Your Choices and Rights
You have the right to request access to, correction of, or deletion of the personal data we hold about you. Frontline workers can request roster removal at any time through their shift manager or by emailing our privacy desk.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
HeyPulse, Inc.
Attn: Privacy Desk
Email: privacy@tryheypulse.com