SMS consent guide

Employer SMS consent guide for employee surveys

Before sending employee text-message surveys, employers should document consent for HeyPulse by Berry Street Research Group LLC, explain message frequency, describe STOP/HELP keywords, and clarify how feedback will be used.

Copy-ready templates

Questions and launch language you can adapt

Roster notice

We use HeyPulse, a product owned and operated by Berry Street Research Group LLC, to send short operational check-ins by text message. You may receive recurring messages about your shift experience and can reply STOP to opt out at any time.

Include before or during roster collection, onboarding, or launch communication.

Employee handbookOnboarding packetScheduling noticeLaunch email

Message frequency

Message frequency varies by team configuration, usually one to three check-ins per week. Message and data rates may apply.

Use in employee-facing disclosure text and manager launch materials.

Weekly cadencePost-shift cadenceNew-hire cadenceSafety cadence

STOP and HELP

Employees can reply STOP to unsubscribe from HeyPulse by Berry Street Research Group LLC check-ins, or HELP for support information.

Use in launch notices, policy documents, and compliance review materials.

STOPHELPSupport emailManager contact

Feedback use

Survey responses help managers identify workplace friction, staffing issues, workload concerns, and support needs. Anonymous or attributed reporting depends on employer settings.

Use when explaining why the program exists and how employees should expect feedback to be handled.

Anonymous modeAttributed modeAggregate reportingManager follow-up

What employers should document

Consent and disclosure practices vary by jurisdiction and employer policy. This guide is operational guidance, not legal advice.

Who receives messages
Message purpose and frequency
STOP/HELP instructions
How feedback is reviewed

Launch checklist

A clean launch reduces confusion and improves response quality. Give employees a clear explanation before the first check-in arrives.

Notify managers first
Send employee launch notice
Confirm roster mobile numbers
Monitor opt-outs and feedback volume

FAQ

Practical implementation questions

Is this SMS consent guide legal advice?

No. Employers should review consent language with counsel and adapt it to applicable laws, union agreements, employee handbooks, and company policy.

Do employees need a way to opt out?

Yes. HeyPulse supports STOP and HELP keyword behavior, and launch communications should explain those options clearly.

Turn these templates into recurring SMS check-ins.

HeyPulse imports your roster, sends short pulse prompts, and alerts managers when feedback needs follow-up.

Start a pilot